Do I need a new WhatsApp number?
No. Connect the numbers you already use.
Does it work with the WhatsApp my team already uses?
Yes. Scan a QR code to connect the number you already use, and your team starts replying from TraceClose.
How does TraceClose help me spend less on ads?
By showing what each creative, ad set and campaign sold, not just how many conversations it started. With cost per sale in hand, you move budget away from what doesn’t sell and into what does. How much you save depends on your business: TraceClose shows the numbers, and the decision stays yours.
Why isn’t cost per conversation in Ads Manager enough?
Because a cheap conversation isn’t a cheap sale. The creative with the cheapest conversations often sells little, while a pricier one sells more. TraceClose joins each ad’s spend with the sales your team recorded and shows each one’s cost per sale and ROAS.
Does TraceClose change my campaigns?
No. Today it only reads spend and campaign structure to match them with sales. An AI copilot that suggests where to cut and where to scale is on our roadmap, and even then it will only suggest: you decide and apply.
How do you know which ad a conversation came from?
Click-to-WhatsApp ads send the ad identifier with the first message. We match it with your ad account to show campaign, ad set and creative.
Which ad platforms do you track?
Meta (Facebook and Instagram) today. Google Ads is on the roadmap.
What about Instagram Direct and Telegram?
They are the next channels. WhatsApp is the first channel, not the only one.
How does the sale get back to Meta?
When someone clicks "Sold", we send a purchase event with its value through Meta’s Conversions API. You choose whether to send it.
What about my customers’ privacy (GDPR)?
Your data is yours. We encrypt credentials, log who accessed what and delete data on request. A data processing agreement is available.
Can I run more than one operation?
Yes. Each operation has its own numbers, pipeline, team and currency.
I’m an agency with several clients. How does it work?
On the Agency plan, each client is an operation with its own numbers, pipeline and team, and there is a single bill on the agency account. You see each client on its own and all of them together. The plan includes up to 5 clients, and you can add more whenever you need.
Which languages and currencies?
Interface in Portuguese, Spanish and English. Each operation has its own currency.
How do I cancel?
From your account, any time. No fees, no lock-in.