Account and billing
Invoices and payment method
In Settings › Plan and billing, the Invoices section lists every charge with Pay, New copy and Details. Under Payment method, you save a card and turn on Charge the saved card automatically. Accounts billed in Brazilian reais pay by Pix (Brazil’s instant payment system), boleto (a Brazilian bank slip) or card; accounts billed in US dollars pay by card.
Step by step
Enter your CPF or CNPJ
Under Payment method, fill in CPF or CNPJ (the Brazilian individual or company tax ID) and click Save. It’s required to issue the charges.
Save a card (optional)
Click Add card. You go to a secure payment page and come back with the card saved.
Turn on automatic charges
Check Charge the saved card automatically. When it’s off, each invoice stays open to be paid on the payment page.
Pay an invoice
In Invoices, click Pay (or Charge saved card, in the invoice details) and finish on the secure payment page.
Payment methods
- In Brazilian reais: Pix, boleto and card.
- In US dollars: card.
Each invoice’s details show the methods accepted for it (“Pay with … on the secure payment page”). Only cards are saved for future charges. If you haven’t saved one yet, paying an invoice by card saves it.
The invoice list
Each row shows the number, the period, the due date, the amount and the status:
| Status | What it means |
|---|---|
| Open | Issued and not yet due. |
| Overdue | The due date has passed. Pay it to avoid suspension. |
| Paid | Payment confirmed (“Paid on date”). |
| Void | Canceled by our team. |
| Uncollectible | Closed without being charged. |
Details shows the invoice lines (subscription, prorated plan change amount, credits, previous balance). If any card charge attempts failed, the details show how many and the date of the next attempt.
New copy
Boleto or Pix expired? Click New copy: the payment page issues a new one if the previous one expired. After you pay, confirmation can take a moment; meanwhile the invoice shows “Payment being confirmed.”
Example
Example Co. (fictional data) saved the company card and turned on automatic charges. When the cycle closes, the invoice is issued, charged to the card, and a receipt email goes to finance@example.com. One month the card had expired, the charge failed, the “We could not charge invoice…” email arrived, and the finance team used Change card and then Charge saved card.
Tax invoice and emails
Our team sends the tax invoice (nota fiscal) by email; there’s no PDF to download in the dashboard. Billing emails (invoice available, receipt, failed charge, overdue payment) go to the account’s billing email and to the billing contacts.
Didn’t work? See…
- “To pay, the account owner needs to enter the CPF or CNPJ on this screen.”: only the billing account owner can fill in the tax ID.
- “No payment method is available for this invoice.”: talk to us.
- “Card setup was canceled.”: you left the secure page before finishing. Nothing changed; try again.
- “Payment method set by our team.”: your account has terms agreed with our support team.
- I don’t see the invoices: see Who sees billing.
Frequently asked questions
Where do I download the tax invoice?
Our team sends the tax invoice (nota fiscal) by email.
The boleto expired. How do I pay?
In Invoices, click New copy: the payment page issues a new one if the previous one expired.
Can I remove the saved card?
Yes, under Payment method › Remove. Without a saved card, each invoice is paid on the payment page.
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