Troubleshooting
The invitation expired or didn’t arrive
In Settings › Team, click Resend on the invitation: a new link goes out, valid for another 7 days, and the previous link stops working right away. The person should always open the most recent email.
Step by step
Check the invitation under Team
In Settings › Team, check the invitation’s status: “Expires in … days”, “Expires today”, “Expired”, “Accepted” or “Revoked”.
Resend it
Click Resend. The dashboard confirms: “Invitation resent to …”.
Ask them to open the new email
The subject is “… invited you to … on TraceClose”. Have them check spam too.
Messages the invited person may see
| On the invitation screen | Cause | What to do |
|---|---|---|
| “This invitation is no longer valid” | The link expired (7 days), was already used, was revoked or was replaced by a resend. | The manager clicks Resend and the person opens the new email. |
| “This invitation is for another email” | The person is signed in to TraceClose with another account. | Click Sign out and continue and accept with the invited email. |
| “You already have an account with this email. Enter your password to accept.” | The email already uses TraceClose in another organization. | Enter the usual password and click Accept invitation. No new password is created. |
| “You’re already part of …” | The invitation was already accepted. | Click Go to the dashboard. |
People who don’t have an account yet create one on the spot: just a name and password (at least 10 characters), with Create account and join.
Errors when inviting or resending
- “This person is already on the team.” — the email is already an active member.
- “There’s already a pending invitation for this email.” — use Resend on the existing invitation. An expired invitation is replaced with a new one automatically.
- “Confirm your email before inviting people.” — whoever sends the invite needs to have confirmed their own email. See confirmation email.
- “Your plan has reached its user limit.” — pending invitations count as users. Revoke the ones that won’t be accepted or see plan limit.
- “Too many invitations in a short time. Wait a bit and try again.” — there’s a limit on sends per hour.
- “Invitation created, but we couldn’t send the email. Try resending it.” — the invitation exists; click Resend.
Only owners and managers can invite, resend and revoke. Revoke turns the link off immediately (“The link sent to … stops working right away.”).
Example
Example Co.’s manager invited ana@example.com as a Salesperson on Monday. Ana only opened the email on Tuesday of the following week and saw “This invitation is no longer valid”: the invitation showed as “Expired” under Team. The manager clicked Resend, Ana opened the new email, created her password and went straight into the inbox, already in the rotation with weight 1.
Didn’t work? See…
- How to invite from scratch: invite your team.
- What each role can do: roles and permissions.
- For people in several organizations: switch organizations.
Frequently asked questions
How long is the invitation valid?
7 days. Resending creates a new link with another 7 days and invalidates the previous one.
Does a pending invitation take up a seat on the plan?
Yes, until it expires. An expired invitation doesn’t count, but resending checks the limit again.
See the path from ad to sale in your WhatsApp.
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